How to write a collective complaint: sample. Collective complaint: how to make it right
We are all people and are often dissatisfied with something - elementary weather, but here we are powerless, a dirty entrance, a “bad” boss, neighbors, after all. It happens that our indignation and indignation about this remains unshared and misunderstood, purely subjective. However, sometimes such cases are massive, and here the question arises of how to write a collective complaint. You will find a sample and some recommendations on this matter in the article, as well as information on where to submit it.
Collective complaint - we protect our rights
On the question of what is better, individual or group appeal to the relevant structures, it is difficult to say. A collective complaint is often written after a person has already applied personally, but this was not taken seriously and did not respond properly. If among the victims of unscrupulous sellers, manufacturers of various goods, persons providing certain services, employers, etc. if at least two people enter, then having cooperated, you can safely write an appeal.
The main advantage of this form of protection of rights is that it is possible to collect what is called “everything in a bunch” in one document, for example, when the first did not receive additional salary, the second was not given overtime, the third was denied vacation, etc. The downside is pretty much the same. For example, such a collective complaint against the head will entail a very narrow check by the supervisory authorities on individual facts, it is no secret that they are often carried out simply to give an answer to the people who applied. If the matter is serious and the issue may develop into a lawsuit in the future, keep in mind that claims will need to be filed individually. Therefore, it is worth considering what effect you expect from your appeal and how far you are ready to go.
Claim structure
Any collective complaint (to the prosecutor's office, local authorities, court, labor inspectorate, etc.) is written on the basis of the so-called skeleton, common to all. It consists of the following elements:
- "hat" indicating the addressee's data and methods of communication (telephone, e-mail, postal address);
- an introduction that reveals the connection of the persons filing the complaint with the offender and the reason for the appeal;
- the main part - in it list the facts of violations with evidence, references to legislation;
- in conclusion put forward your requirements, request; in particular, that the situation should be analyzed, assessed properly, and the violated rights restored.
Submission methods
Knowing how to write a collective complaint (sample below), do not forget to think about how to submit it. This can be done in the following ways:
- personally;
- by mail with a letter of notification;
- through a form on the website of the organization;
- in any other way, if the regulations of the respective organization so provide.
Important! Do not forget to write a complaint in duplicate if you file it personally. Be sure to ask to put on it the number according to the journal of incoming correspondence and the date of acceptance, as well as the position and name of the receiving person. In the future, this will save you from many problems. If sent by mail, then keep the return receipt returned to you.
Before you write your own, based on a sample of a collective complaint, you should take into account a few tips from experts:
- you need to talk with the other participants, find out their opinion on a problematic issue and try to come to a consensus, a common opinion;
- Before filing a collective complaint, be sure to write down the contact details of all participants so that you can contact them if necessary;
- writing a complaint in the literal sense collectively does not make sense, let someone do it alone, but at the same time objectively reflect all significant circumstances and facts, the rest of the participants will familiarize themselves with it and sign it or make certain adjustments;
- in the text of the complaint, stick to the use of the pronouns “we”, “us”, i.e. in plural;
- we recommend that all claims be stated on the merits, as little emotion as possible and more facts, references to legislation are welcome; do not pour water, voluminous text is not always good;
- at the end put forward your requirements;
- a mandatory appendix to the complaint is a list of signatures of all interested parties;
- be sure to indicate contact details, if there are many participants, it is better to indicate only one - a representative.
Deadlines for responding to a complaint
The previous step, namely registration of the case, is required for two reasons. Firstly, confirmation of the receipt of the complaint by the addressee, and he will be obliged to respond to it. Secondly, from the moment of registration of the document, the period established by law for responding to such an appeal of citizens begins to count. It can be different and depends on where the claim is directed (an example of a collective complaint to the prosecutor's office is below).
If your collective claim falls under the law on the protection of consumer rights (purchase of low-quality goods, incompetence and rudeness of the seller, etc.), then an answer to it must be provided within 10 days.
When contacting state authorities or local housing authorities, you will have to wait longer. According to the legislation of the Russian Federation, 30 days are given to provide a response, counting from the date of receipt of a collective or individual complaint.
The response provided to you should contain information regarding the options for resolving the dispute that has arisen, the period in which these actions can be implemented, or a partial or complete refusal to comply with the requirements, but with mandatory justification, indicating the reasons.
How to write a collective complaint: sample
Let's take for example one of the most common types of claims - to a housing maintenance company.
LLC ZhEK-18, Severny
Address: 340961, Russian Federation, Samara region,
Sevrny, st. South, 23
from the residents of the house
№159 st. Solnechnaya, Severny
We, the undersigned owners of apartments No. 101, 102, 103, 105, live in a house that is serviced by your organization. Due to the fact that you are a home (common property) maintenance provider, your organization is obliged to provide services of adequate quality in accordance with established standards.
For our part, we perform our duties conscientiously and pay contributions regularly.
The roof of house No. 159 on Solnechnaya Street is in poor condition, there are numerous leaks, the consequence of which is the flooding of our apartments.
Based on the foregoing and guided by .... (indicate regulatory legal acts), we require:
- Fix the cause of the leaking roof within 24 hours.
- Pay us the amount of the damage caused.
Application:
- Expert opinion in 1 copy. for 50 l.
Collective complaint against the boss
To be honest, in our country the tyranny and arbitrariness of leaders is quite common and familiar to many. Another thing is that employees allow this, often without taking any measures for fear that they will be fired, deprived of bonuses, etc. And on knurled from year to year, complaining about life and work, they continue to endure. But if you turned to this article, you are unlikely to belong to this category of people. It is possible and necessary to find justice for an unscrupulous leader. We offer you a sample complaint, which can be taken as a basis for drawing up your own document, below in the text. However, to begin with, still try to resolve the problem peacefully, through negotiations.
A collective approach is to some extent better than an individual approach. This assumes the validity of the claims, rather than a purely subjective personal opinion.
Reasons for writing a complaint against the manager
An employer can be held liable if he violates:
- Labor Code of the Russian Federation (overtime work without pay, refusal to leave, requirement to perform work not established by the employment contract);
- labor protection rules (absence or non-compliance of the workplace with established standards, refusal to issue personal protective equipment, etc.);
- internal regulations: orders, instructions from higher management, disruption of a project or work plan.
The most effective way, as practice shows, is to send it to the prosecutor's office, but for starters, you can send it to the Labor Inspectorate, to a higher boss, to departmental bodies. So, for example, to the chief physician - to the Ministry of Health. Depending on this, the cap in the upper right corner will change.
Sample complaint letter to manager
To the prosecutor of the city of Ensk
Smart P.D.
from employees
MBOU Lyceum №5 Ensk
Collective application-complaint
We, the undersigned employees of MBOU Lyceum No. 5 in Ensk, ask you to check the organization for the correctness of payroll and protect our constitutional rights.
The employer, represented by the director of Lyceum No. 5 Zhadny P.P., unreasonably underestimates the wages of his employees. However, we are unable to obtain any clarification from his side. When requesting a pay slip, it will not be issued.
Employee Popova P.L. denied annual paid leave, citing operational necessity.
By internal orders, we are involved in overtime work not stipulated by employment contracts, while issuing a copy of the order is denied.
We ask you to look into the current situation and punish those responsible.
Signatures of applicants with transcript.
Complaint about neighbors
Neighbors are different. If you believe one of the wisdom of the people, then you should first choose them, and only then housing. But what about the apartment building in this case? Unfortunately, whether we like it or not, we have to live in the neighborhood with different people. At the same time, violations of the order on their part can relate to completely different aspects of life. Unfortunately, a collective complaint against neighbors is a very common phenomenon. Three situations are most typical: non-observance of cleanliness in the entrance, a problem with pets, and noise.
In the first case, the source of pollution can be both the neighbors themselves and their pets. If your verbal remarks do not give any result, then you can contact the office that maintains the house, in other words, the housing office. The procedure for filing and writing a complaint is similar to the examples given. When the issue is delayed or ignored, the next step is a statement to the district police officer. In the second case, a specialist veterinarian can be involved in these actions.
When the neighbors are too noisy, especially at night, contact the police directly. And the more people sign up for your claim, the better. Such complaints are taken more seriously.
Collect information and evidence, as they say, to the maximum before writing a collective complaint. The example given above will help in its correct spelling. Take the specified structure as a basis and fill it with your content.
Summing up all that has been said, we would like to remind you once again that attempts should always be made to resolve the problem peacefully, through negotiations and concessions, and only in case of failure, take decisive action.
